Director of Technical Operations in New York

Lead IT operations at our corporate systems as the Director of Technical Operations. This senior role focuses on enhancing employee experience and managing global teams across New York and Pune.

We're seeking a Director of Technical Operations to establish a responsive IT culture and oversee corporate systems. You will manage helpdesk operations, govern employee hardware lifecycle, and ensure smooth collaboration between teams in New York and Pune. Key responsibilities include defining KPIs, mentoring teams, and fostering a service-oriented environment that prioritizes employee satisfaction.

Key Responsibilities: • Lead IT teams in New York and Pune • Define helpdesk KPIs and performance standards • Administer IT service management platforms • Oversee hardware lifecycle management • Enhance corporate systems administration

Requirements: • 15+ years in IT operations or corporate tech roles • Experience managing distributed IT teams • Strong knowledge of Micros...