Director - Operations Excellence Implementation & AI Solutions

The Operational Excellence Director is a key role within the organization that will lead and be responsible for large transformational initiatives. Functionally reporting to the AVP, Head of Asia Operations Excellence and locally to MBPS AVP, Head of Transformation and Operational Excellence, the role will support the Asia Operations Transformation team to deliver sustainable improvement in efficiency, cost and performance. This is a high-impact role within Manulife, very visible at the leadership level, and requires an individual with outstanding leadership skills, including high emotional intelligence, stakeholder management, partnership, and collaboration skills.

Position Responsibilities

• Analytical support for transformation projects, ensuring data-driven decision-making.
• Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tool...