Director Operations for Integrated Health

Drive operational success at Dialogue as the Director Operations for Integrated Health. Lead clinical teams and enhance member-centered care in a hybrid work setting based in Montreal.
You will oversee the Mental Health and Employee Assistance Program services, focusing on performance management and organizational impact. Reporting to the VP of Mental Health Operations, this role emphasizes collaboration, continuous improvement, and operational scaling amidst high growth.
Key Responsibilities:
• Guide a large team in fostering a member-focused culture
• Analyze and execute KPIs related to service delivery
• Develop strategies for staffing and capacity planning
• Foster partnerships across various organizational functions
• Lead continuous improvements in service execution
Requirements:
• 10–15 years in operations or complex service delivery
• Minimum 5 years in senior leadership
• Experience in scaling operations in high-growth environments
• Strong ...