Director, Program Support Services

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Director, Program Support Services, you'll play a pivotal part on our Programs team. The Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.

Summary of Duties: ...