Director, User Terminals Operations

Job overview

As Senior Manager - UT Operations, you will lead and manage Eutelsat’s User Terminal (UT) Operations team, ensuring the operational excellence of terminal deployment, in‑life support, performance monitoring, and ongoing lifecycle management.

You will be accountable for delivering operational targets, optimising processes, and maintaining high service quality across UT field and network operations.

This position reports to the VP, Technical Operations & Solution Engineering and works closely with Engineering, Network Operations, Product, and Customer Support teams to ensure seamless execution of operational activities across the UT domain.

What you’ll do

• Operational Leadership: Lead and direct the day‑to‑day UT Operations team, setting clear objectives and performance standards to ensure operational goals are met.
• Service Delivery & Quality: Oversee all operational aspects of user terminal deployments, activa...