Director, Vendor Management Operations - Business Systems

**Your role at Dynatrace**

We are seeking a strategic and operational leader to oversee vendor relationships supporting the Business Systems function. This role will manage vendor engagements and drive operational excellence across a portfolio of enterprise platforms including Salesforce (SFDC), SAP, NetSuite (NS), Boomi, Gong and Snowflake. The ideal candidate will bring a blend of vendor management expertise, process optimization, and technology fluency to support scalable and resilient operations.

Key Responsibilities:

Vendor Relationship Management

+ Acts as primary liaison between internal stakeholders and the vendor, driving governance, performance management, and continuous improvement.
+ Oversee contract adherence, performance tracking, and escalation management.
+ Facilitate Quarterly Business Reviews (QBRs) and ensure alignment with strategic goals.
+ Support onboarding and enablement of vendor teams, including knowledge transfer a...