Dispatcher (NEMT)

Position: Dispatcher (NEMT)

Location: Remote (South Africa)

Working Hours: US Hours (9am-5pm EST)

Employment Type: Full-Time

Position Overview: The Dispatcher is responsible for coordinating and managing non-emergency medical

transportation (NEMT) trips to ensure timely, safe, and efficient service for members. This role serves as the

central point of communication between drivers, facilities, schedulers, and transportation platforms,

ensuring all trips are executed according to company standards, payer requirements, and member needs.

Key Responsibilities:

1. Trip Intake and Review:

• Receive scheduled trip requests via Zoho Desk and MOVI.

• Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and

special accommodations.

• Verify eligibility, authorization, and t...