Dispatching Customer Service Representative

Description We are looking for a customer-focused Dispatching Customer Service Representative to support daily service operations in Madison, Wisconsin. This Long-term Contract position combines front-line customer communication with appointment coordination, helping ensure homeowners receive timely service and technicians stay on schedule. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while delivering a positive customer experience.

Responsibilities:
• Manage incoming phone calls, chats, and service inquiries with professionalism, empathy, and a strong sense of urgency.
• Turn customer requests and online leads into scheduled appointments by collecting complete and accurate job details.
• Coordinate daily technician assignments and adjust schedules throughout the day to improve route efficiency and response times.
• Track field activity in real time and respond quickly to delays, urgent reque...