Dispute Agent with French

Job Overview

Job Purpose
Responsible for End-to-End Dispute process for the French region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service.

Accountability / Objectives
o Manage and resolve OTC disputes for French customers.
o Raise and process dispute cases and credit notes.
o Liaise with customers and internal stakeholders to ensure positive relationships and effective dispute resolution.
o Cooperate with other departments (Sales, Supply Chain, Customer Service) to support dispute resolution and process improvement.

Key responsibilities
o Responsible for End-to-End Dispute process.
o Dedicated region: France.
o Deduction analysis and raising dispute cases.
o Liaising with customers and raising credit notes.
o Dispute resolution: contacting clients regarding overdue accounts, determining reasons for non-payment, identifying causes,...