Dispute Resolutions Executive

About the Role

Conducting impartial, thorough investigations relating to a wide range of customer issues, striving to provide a timely satisfactory resolution/response. Assist with the development of the sales and operations function, making recommendations for improving processes and services. Take appropriate action to eliminate/minimise company exposure (financial and/or reputation) in any situation. Play a key part in assisting the company achieve targeted client Key Performance Indicators/Service Level Agreements.

Responsibilities

• Establish effective communication links with partner and supplier contacts creating a professional image of CMAC Group through our knowledge of the client, client contacts and client business
• Sponsor for the company’s complaint management system ensuring complaint data is uploaded accurately
• Liase with internal departments from service delivery, finance, suppl...