District Manager (Northern)

The District Manager is responsible for directing and educating the Outlet Managers within their specified district in daily operations. The District Manager will maintain positive company morale and cultivate an efficient operation team of the Coffee Bean & Tea Leaf. The District Manager will provide guidance to Outlet Manager in planning of all outlet operations with the goal of providing customers with excellent quality products and superior customer service to generate sales and a positive environment within the outlet.

Key Responsibilities

Sales and Customer Service

• Monitoring and managing sales growth with their district, assisting the Outlet Managers on achieving their sales plans.
• Monitoring controllable store expenses for profitability.
• Responding pro-actively to prevent and resolve customer service situations.
• Conducting and evaluating customer surveys.
• Working with Operations Managers to generate...