Document and Data Management Lead SG (Account Maintenance and Opening)

Job Description JOB DESCRIPTION Prepare and present monthly performance dashboards covering volumes, SLA metrics, and exceptions. Collaborate with Business Units (CBGS, FIG, CMBS, CBS), Compliance, Risk, Legal, IT, Products Leads on operational matters. Collaborate with and support iCIMB on new product/systems, projects and process improvements matters related to account opening (AO) and account maintenance (AM). Maintain oversight of control checks, exception logs, and audit documentation for account servicing and document handling. Support internal and external audit reviews, ensuring readiness and compliance. Serve as the operational contact for law enforcement requests (e.g., freezing and production orders), ensuring timely and compliant response in coordination with Legal and Compliance. Approve maintenance tasks (e.g., Hold codes), support cross-departmental queries, and provide coverage for leadership roles. Participate in UAT and manage administrative tasks including procuremen...