Opportunity Description
The Role
- To take time and get to know the guests and to be committed to service excellence.
- To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
- Work closely with Front Office Housekeeping Soul as well as Food and Beverage regarding guest needs and special requests
- Take opportunities to delight the guests.
Key Deliverables and Responsibilities
Planning & Organizing
- Ensure that all Mövenpick Hotels & Resorts standards are adhered to
- Guests should not be kept waiting.
- Guests should be made to feel welcome feel at home and relaxed
- We are to anticipate guests needs so there is little need to ask us for anything
- Yes is the answer what is the question is a key mind frame
Operations
- Each guest is picked up in a clean and well maintained car.
- Make...