Dubai Customer Care & Field Dispatch Specialist

Customer Care Centre Representative, Dubai

Responsibilities:

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling, receiving customer requests for corrective maintenance, preventive maintenance, application training, etc.
• Coordinate with customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• Create and monitor notifications based on customer requests, assigning the customer service executives (CSEs) and customer engineering services (CESs) for required jobs in the mentioned regions.
• Coordinate dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.
• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and or...