Dutch 1st Line Service Desk Analyst

Main Responsibilities: Dutch 1st Line Service Desk Analyst

Based in Cape Town, this a a Dutch Technical position

Fully understand the service our client has been engaged to deliver in line with ITIL Framework.

Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues.

Provide a single point of contact for end users support using all contact mediums.

Quickly understanding and diagnosing issues to apply a rapid resolution or capture information to assist escalation and resolution at next level of support team.

Develop and maintain a high level of communication skills, excellent spoken and

written English is essential to gather information and capture actions and outcomes in ticketing system.

Analyse the nature of queries and customer problems and provide suitable solutions within SLA.

Understand and operate accordi...