Opportunity Description
Duty Manager
Main Responsibilities:
- Support and assist all Front Office sections.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping for any unresolved room discrepancies.
- Maintain reservation procedures and same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest cre...