Duty Manager

Principal Responsibilities/Position Purpose:

The Duty Manager acts as the senior leader on shift, responsible for overseeing day-to-day hotel operations and ensuring all guest-facing services meet Nobu standards. This role bridges departments to guarantee a seamless guest experience from arrival through departure. The Duty Manager responds to service challenges, supports team performance, and ensures quality and brand standards are consistently upheld. In collaboration with the Quality Supervisor, the Duty Manager plays a key role in service audits, feedback responses, and experience improvement initiatives.

ESSENTIAL FUNCTIONS

40% Operational Oversight & Guest Support

Oversee hotel operations during shift, including the lobby, front office, PBX, and guest services.

Serve as the main point of contact for escalated guest issues, complaints, and VIP needs.

Personally welcome and escort VIP guests; manage high-pr...