Duty Manager: Elevate Guest Experience & Service Recovery

Fairmont Hotels & Resorts is seeking a Duty Manager based in Cape Town, South Africa. The Duty Manager will oversee guest experiences, ensuring memorable moments and resolving complaints efficiently. The role requires a minimum of 3 years of management experience in a 5-star hotel and proficiency in English. Knowledge of Opera Cloud is a plus.

Join a diverse team committed to excellence in service delivery and guest satisfaction.