Duty Manager - Hospitality

Job Description:
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
Assists in VIPs arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Prepares and checks for VIPs arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Handles guest complaints and other related problems and reports on the Assistant Managers log book.
Promotes and maintains good public relations. ...