Duty Manager (Night), Crowne Plaza Changi Airport

The moment a guest enters the hotel, they will be amazed by the exceptional service provided. As a Duty Manager (Night), you’ll deliver a memorable service to guests by assisting and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You will be the person to manage the hotel's night operations.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ React and respond to guests to resolve their problems and also provide them with personal recognition
+ Ensure VIPs and priority club guests receive special attention
+ Ensures front line team members comply with FIT Marketing techniques, maximize sales and upsell while promoting inter-hotel sales and in-house facilities
+ Check billing instructions and monitor guest credit
+ Analyzes and approves discounts and rebates
+ Analyze the rate variance report to ensure rooms re...