Duty Manager - The Doyen

Purpose To ensure that caring, courteous service is provided at all times. In the absence of the Manager and Assistant Manager (if applicable), responsibility for facets of the premises in order to maximize unit profitability and continually strive for improvement. To set a good example to the whole unit by upholding a high degree of Company discipline, whilst at the same time creating a fun, team environment. Key Responsibilities Profit and Turnover To assist with the management of variable costs such as wages, heat and light, and to ensure that equipment is properly used to avoid unnecessary repair or replacement. Business Planning To provide ideas, suggestions and feedback to the Manager with regards to promotions and entertainment. To actively promote the sales for functions / events etc, and to ensure that staff are also involved in promoting such events. Provision of Excellent Customer Service To ensure a high level of customer service at your premises at all times, ensuring that...