Duty Manager – VIP lounge YYC

If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name.

Job Summary

Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.

Your activities

• Supervises the Lounge Agents
• Assign duties, direct staff
• Ensure that the daily report is properly completed and sent to all the relevant parties
• Ensure that all operations are run in line with budgets and financial KPIs, and that the lounge complies with all audits and has perfect scores
• Coach and train staff members, maintain performance management records while working, following the applicable collective bargaining agreement
• Ensure compliance with Transport Canada, airline ...