E-Commerce Sales and Customer Service Executive

About the Role

MEDICOS Official Store (Lazada, Shopee, Shopify) started in 2020 and has since become a Top 3 Health Store on Shopee and Lazada. MEDICOS E‑Commerce is known for its 5‑Star rated service and 99% positive store ratings.

Responsibilities

• Respond to customer queries on e‑commerce sales platforms regarding products and services, providing excellent pre‑ and post‑purchase service.
• Maintain MEDICOS’s 5‑Star customer service by ensuring timely and accurate resolution of customer issues.
• Collaborate with cross‑functional teams to improve customer experience and feedback processes.