Economical Bilingual Representative - Auto Claims

Step into the role of Bilingual Representative for Auto Claims at Economical, where you will aid customers in navigating their claims while working in a supportive hybrid setting. Fluency in both French and English is essential for this unique position.
In this role, you will report to the Team Leader and take charge of investigating and settling automobile insurance claims. You are responsible for guiding clients through the FNOL process, ensuring they receive prompt and courteous service. A focus on clear communication and thorough follow-up is crucial in delivering an exceptional customer experience.
Key Responsibilities:
• Investigate and resolve first-party auto claims efficiently
• Support customers through the FNOL process on calls
• Confirm coverage and explain claim processes simply
• Maintain accurate and detailed claims records
• Process claims payments within established authority
Requirements:
• Minimum of a high school diploma
• Familiarity w...