Eligibility Officer

Direct message the job poster from Hampshire County Council

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our School Transport Service as an Eligibility Officer , you’ll play a crucial part in safely transporting over 14,000 children to school across Hampshire every day. If you’re organised, detail‑oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact.

What you’ll do:

• Maintain a high standard of customer care when dealing with families and stakeholders.
• Ensure timely and accurate updates to school transport applications, enabling easy tracking of progress and status.
• Draft clear and professional written responses to customer queries.
• Assess eligibility of school-aged and post‑16 children for school transport, in line with policy.
• Communicate eligibility decision...