EllisDon Senior Software Support Analyst

Drive success at EllisDon as a Senior Software Support Analyst. Engage with users to resolve their software issues while improving the overall product and customer journey.

As part of EllisDon's construction technology team, you will leverage your 5+ years of software support experience to elevate user satisfaction. Your role will involve diagnosing problems, documenting user needs, and suggesting innovative solutions. You'll also serve as a mentor to junior staff, fostering a collaborative and inclusive work environment.

Key Responsibilities:
• Analyze and reproduce user-reported software issues
• Automate workflows and enhance documentation quality
• Guide and mentor junior team members in software support
• Translate user needs into structured communication for engineering
• Monitor trends using tools to preemptively address software concerns

Requirements:
• Minimum of 5 years in software support roles
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