Embedded Technical Account Manager (Onsite)

Join Axon and be a Force for Good.

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long‑term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross‑functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects.

Location & Reporting

Location: Grande Prairie (hybrid – onsite 3‑4 days per week).
Travel: approx. 30% domestic Canada.
Reports to: Service Delivery Manager, Canada.

Responsibilities

• Serve as the primary day‑to‑day technical contact for assigned customer agencies.
• Develop deep expertise across Axon technologies, focusing on Axon Records and the Productivity Suite, including Standards, Notes, and Axon AI.
• Maintain br...