Emergency Department Service Experience Coordinator TEMPORARY - Gettysburg Hospital

Full time (40 hours weekly)
11:00a-7:00p
**_Temporary position_**

**General Summary**

Creates a welcoming, patient-centered environment by serving as a primary point of contact for patients, families, and visitors. Provides premier customer service by warmly welcoming guests, keeping patients and families informed, facilitating personalized care and assisting with wayfinding in alignment with WellSpan Health System policies. Serves as a dedicated liaison between patients, families, and the clinical team, enhancing human experience through real-time communication, comfort measures, and effective service recovery. Fosters a patient-centered environment by ensuring individuals feel informed, supported, and valued while exemplifying the WellSpan Way. Supports the clinical team by facilitating communication, providing comfort measures, and ensuring smooth information flow throughout the Emergency Department.

**Duties and Responsibilities**

**Essenti...