Empathy-First Call Center Team Leader

CP360 is seeking an experienced Team Leader in Cebu City to manage a team of call center agents, focusing on empathetic customer service and achieving KPIs. The ideal candidate should have 2+ years of experience in a BPO or call center environment, with proficiency in coaching, leadership, and problem-solving skills. Benefits include HMO medical insurance, paid vacation, and corporate discounts. Candidates with multilingual capabilities will have an advantage.
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