Employee Experience (EX) Product Channel Operations Director

Join us to shape the future of employee digital experiences at JPMorganChase. You will lead the operational heartbeat of our primary channels, making a real impact on how employees get help, find answers, and connect to support. We value your leadership, problem-solving skills, and passion for delivering stable, high-quality services. As part of our team, you’ll collaborate across product, engineering, and analytics, driving improvements that matter. Discover a role where your expertise powers meaningful change and career growth.

As an Employee Experience (EX) Product Channel Operations Director in the Employee Experience (EX) team, you will manage the day-to-day operations of our key employee digital channels. You will ensure these channels are stable, responsive, and effective in connecting employees to the support they need. Your role involves close partnership with engineering, product, and domain teams to drive service quality and operational excellence. You will lea...