Employee Relations Manager Customer Service

Amazons Operations Employee Relations (ER) team is looking for an Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This role requires significant employee and labor relations subject matter expertise and proven success as a leader of people. The ER team reduces risk to the business by creating and executing programs to develop high-performing, associate-centric frontline leaders. The ER Manager will play a vital role in advancing our mission across the MENA and ZAF region (Egypt, Jordan, UAE, KSA, South Africa) of Customer Service Operations, which includes both brick-and-mortar and remote workforce. The individual must collaborate with Operations directors, managers, and human resources; analyze feedback to identify risks and gaps; create, audit, and sustain positive workplace relations programs; and design and conduct training that drives best practices. The ER Manage...