Opportunity Description
- 8+ years of HR experience, including shared services or HR operations leadership
- Experience **managing teams across multiple APAC countries **
- Experience leading service delivery in a high-volume, process-driven environment
- Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)
- Experience managing service delivery metrics (SLAs, KPIs, case quality)
- Strong understanding of **HR operations and regional compliance considerations **
- Experience supporting scaling or transformation of shared services operations (preferred)
- Experience working across diverse regulatory environments (e.g., India, China) (preferred)
- Experience supporting adoption of automation or technology solutions (preferred)
- Proficiency in Microsoft 365, particularly Excel (preferred)
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