Opportunity Description
Employee Services Specialist - Contact Center
- Full-time
- State/Province: Philippines
- Business Group: DCS
- Legal Entity: AECOM Global Business Services - Philippines ROHQ
- Business Line: Geography OH
- Work Location Model: Hybrid
- Operating Group: Group Support
Work with Us. Change the World.
This role is responsible to provide support to HR Contact Center services and process to ensure accurate processing of basic to moderate employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures.
Responsibilities
- Perform tickets and queries resolution by analyzing and resolving simple and varied transactions/queries through calls, chats, and ticketing system whilst maximizing and complying with the standard operating procedures and methodologies
- Provide guidance and sup...
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