Opportunity Description
Description:
We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in Melbourne, Sydney, or Adelaide. This is a 0.5 FTE / part-time role working 17.5 hours per week and is a hybrid role with some requirement of attending the office.
The Employer Support Specialist is essential in enhancing and executing the customer experience by managing all employer enquiries from start to finish with expertise and precision. You will serve as a vital intermediary between employers and various departments, tackling complex employer transaction issues, driving process improvements, and providing comprehensive education to employers to ensure satisfaction and efficiency.
We will count on you to:
Ensure customers are the focus of every transaction and interaction, proactively creating the easiest experience for them.
Provide exceptional service by...
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