End-User IT Support Specialist (VIP Escalations)

Sharp Brains in Singapore is looking for a skilled technician to provide end-to-end technical support for desktop and laptop systems. The role includes troubleshooting hardware and software issues, managing device lifecycles, and administering software installations.

The ideal candidate will have experience with tools like SCCM and ServiceNow, ensuring compliance with IT policies while providing support to end-users and VIPs during critical situations.