End User Services Specialist

Responsibilities

• Support the day-to-day IT support for end users, ensuring incidents and service requests are resolved within agreed SLAs
• Troubleshoot and support laptops, mobile devices, operating systems, printers, peripherals and enterprise applications across Windows and macOS environments
• Support audio‑visual equipment, video conferencing systems, meeting room technologies and hybrid workplace solutions
• Perform endpoint provisioning through zero touch, deployment, configuration, software installation and device lifecycle management
• Manage user onboarding, offboarding and device allocation
• Maintain accurate IT asset inventory records including hardware, software, warranty tracking and asset lifecycle management
• Utilize IT Service Management (ITSM) tools to manage incidents, service requests, problems and asset records while ensuring data accuracy and compliance
• Ensure compliance with enterpr...