Energy Customer Service Advisor Onsite Worcester

Title: Customer Service Advisor
Salary: up to £25,000 + Benefits
Location: Worcester - onsite
Contract: Permanent
Working hours: Monday to Friday - 9am - 5pm
An enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.
Customer Service Advisor - Responsibilities:

• Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chat
• Use the ticketing system
• Resolve customer complaints or issues which could include technical issues or billing discrepancies within a timely manner
• Gather customer feedback, identif...