Engagement Coordinator- MSP (3PM IST - 12AM IST)

SUMMARY: The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, and maintenance using VMS technology, and other systems as required. Works under general supervision. GENERAL RESPONSIBILITIES:

Responsible for the contractor onboarding process.

Validates client onboarding documents to ensure compliance.

Serves as a primary point of contact for multiple vendors to facilitate onboarding.

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