engineering manager, Customer Experience Engineering - ST; Seattle WA

As the Manager of the FMO Cloud Services & Operations team, you will lead a group of engineers responsible for building, operating, and scaling platforms that enable seamless fulfillment and management of customer orders across coffeehouses.
You will drive the reliability, performance, and operational excellence of cloud services and deployment pipelines that power high performing applications across a fleet of 20K+ edge devices. This role is critical in shaping team culture, advancing technical strategy, and partnering with cross-functional leaders to deliver exceptional, measurable business outcomes.

What you’ll be doing…

+ Leadership – Setting goals for the team, developing organizational capability, and modeling how we work together
+ Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results
+ Technical Design and Implementation – Providing technical expertise and executing technical ...