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Engineering Specialist (Network and Cybersecurity Products)

AIS

Bangkok, Bangkok, Thailand Full time June 04, 2026
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Opportunity Description

Job Description

  • Diagnose and troubleshooting hardware and software issues related to network and security products in compliance with SLA.
  • Coordinate with vendors, outsource teams, and customers to resolve technical problems.
  • Manage and support outsourcing teams for onsite services and provide remote access support.
  • Plan, coordinate, and execute software upgrades.
  • Implement configuration changes (add, remove, or modify) as required.
  • Collaborate with 1st Tier Engineers to collect case details and provide guidance.
  • Escalate and update cases to management in a timely and professional manner.
  • Prepare case-related documentation, including incident reports and change request action plans.
  • Qualifications

  • Bachelor’s degree in computer science, Computer Engineering, Telecommunication Engineering, or related fields.
  • Minimum 5 years of experience in Firewall, LAN networking, Cybersecurity and re...
  • Full time Computer Occupations

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