Enrollment & Retention Head

Role Summary

The Enrollment & Retention Head will lead the organization's enrollment, membership, renewal, and customer retention functions to ensure a smooth and reliable customer experience from onboarding to long-term account continuity. This role is responsible for improving enrollment accuracy, strengthening renewal performance, reducing churn, and ensuring that members, policyholders, or clients remain engaged and properly supported throughout their lifecycle.

The position requires a strong background in customer retention, renewals management, customer lifecycle management, and team leadership. The successful candidate will play a key role in protecting recurring business, improving service quality, and building effective retention programs that support sustainable growth.

Core Responsibilities

Enrollment & Membership Operations

• Oversee end-to-end enrollment, membership, policy onboarding, renewal, cancellation, and reacti...