Enterprise Customer Success Manager

Enterprise Customer Success Manager

Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical in this role.

In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations while partnering closely with Sales to unlock expansion opportunities.

Challenge:
The main challenges you'll face are:

• Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly

• Operating at a high technical level, translating IT asset data into executive business value

• Managing complex enterprise sta...