Enterprise IT Support Engineer - OSC

The Operations Support Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:* First Shift: 8 AM - 5 PM, days vary* Second Shift: 4 PM - 1 AM, days vary* Third Shift: Midnight - 9 AM, days vary· Manage and process incoming desktop support, Business Systems Support (BSS), and ServiceNow tickets within the Incident Management System (IMS) by promptly acknowledging, documenting, and resolving issues.· Escalate tickets to Tier-2 support teams based on priority, complexity, and request type.· Deliver remote helpdesk support to end-users by diagnosing and resolving issues related to Windows and MacOS devices, software, and peripheral equipment, iPads, applications, networks, IP phones (8x8), and DUO multi-factor authentication administration.· Participate in problem solving and troubleshooting for the assigned task...