Opportunity Description
Industry: Healthcare
Working hours: 5.5 days, 44 hours
Contract: 1 year (Renewable)
- Perform troubleshooting for desktop, laptop, and client platform related issues
- Respond promptly to incidents and provide temporary or permanent resolutions
- Provide timely updates to relevant stakeholders
- Handle service requests related to client platforms and systems
- Monitor service levels and ensure SLA requirements are met
- Maintain and document system configurations and reports
- Support client platform implementation and upgrade projects
- Manage system changes through change request processes
- Provide technical support and advice to users or project teams
- Perform research and evaluation for client platform tools and systems
- Gather infrastructure and business requirements for implementation and support
- Propose and implemen...
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