ENVOY, CONCIERGE

General Description

The CCX Envoy plays a vital role in ensuring a smooth and pleasant experience for patients and visitors at KPJ Johor Specialist Hospital. This position focuses on providing information about hospital facilities, guiding patients to various departments, and always offering service. CCX Envoy ensures a welcoming and supportive hospital environment.

Responsibility: Patient Guidance & Assistance

• Provide clear and accurate information about hospital facilities, services, and procedures.
• Assist patients and visitors in navigating the hospital premises and finding the correct departments.
• Offer directions to consultation rooms, diagnostic centers, pharmacies, and other key areas.

Responsibility: Escort Services (Occasionally Required)

• Escort patients to their designated locations when necessary, especially elderly or disabled individuals.
• Ensure patients reach the correct department ...