ENVOY,CONCIERGE, CUSTOMER CARE & EXPERIENCE

General Description

The CCX Envoy acts as an ambassador of patient and customer experience, ensuring that service excellence is consistently practiced across the hospital. This role promotes a culture of caring, compassion, and continuous improvement, while supporting staff in delivering outstanding customer service.

Job Description

Customer Experience Advocacy Champion – KPJ’s Committed, Accountable, Respectful and Excellent service values are upheld in all patient interactions. The Envoy acts as the voice of the customer by identifying concerns, needs, and opportunities for improvement, supporting initiatives to enhance patient and family satisfaction, greeting and offering assistance to patients and customers who require help, and keeping confidentiality of patients’ personal and medical history.

Works closely with consultants and staff (clinical & non‑clinical) to ensure smooth coordination and continuous communication to meet patients’ needs, ...