ERP Support Specialist

Description
Key Responsibilities: Invoice Processing, ERP Accounts Payable Support, Customer Account Support
Supports Accounts Payable with invoice intake, coding/routing for approval, and exception follow-up; assists with PO/receipt matching documentation and communicates status updates to vendors as requested
Maintains accurate customer and vendor information in the ERP (contact details, bill-to/ship-to, remit-to, payment terms, and address updates as permitted) to support service responsiveness and transaction accuracy
Meets monthly KPI goals related to customer response time, quality/accuracy, timely resolution of inquiries, and AP support metrics such as invoice cycle time and exception resolution
Provides responsive, professional customer support via phone and email; owns inquiries through resolution regarding order status, shipping, returns/credits, documentation requests, and invoice copy/backup requests when applicable
Communicates clearly and proactively wit...