ERP/CRM Architect

Description We are looking for an ERP/CRM Architect to lead the design, support, and evolution of enterprise applications in Lititz, Pennsylvania. This role will shape a reliable and scalable application landscape by partnering with business teams, internal IT groups, and external service providers. The ideal candidate brings strong architectural insight, vendor oversight experience, and a practical approach to improving system performance, support processes, and long-term technology strategy.

Responsibilities:
• Oversee managed service providers and third-party application partners, monitoring service quality, responsiveness, issue resolution, and overall user satisfaction.
• Establish and refine standards for support operations, project execution, and change control to strengthen consistency and service effectiveness.
• Work closely with business stakeholders, technical teams, and outside partners to improve the user experience across the enterprise application envi...