Escalation Specialist, Social Comms and Escalations

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a customer or client-facing role supporting incident response management, risk mitigation, or customer support.

• 2 years of experience building relationships with stakeholders or clients.
• 2 years of experience analyzing data and generating business insights in order to guide business decisions.
• 2 years of experience in managing vendor and outsourced providers.
• Ability to work with systems tools, such as SAP, homegrown systems, etc.

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and...