Estágio IEFP Concierge Agent

Mission: Maintains a concierge service philosophy that serves as a trusted guide to each guest. Assists in developing and sustaining personalized recognition and exceptional service for all guests visiting the property. Acts as the Ambassador for the property, serving as the destination authority and elevating the guest experience by thoughtfully connecting guests with the local culture, community, and authentic experiences.

We are looking for a proactive IEFP trainee for Concierge area.

The person will support the Concierge Supervisor in several tasks:

• Responsible for supporting all aspects of Concierge functions in accordance with hotel standards.
• Maintains a concierge service and management philosophy that serves as a guide to respective staff.
• Assists in developing and maintaining the acknowledgment and service of all guests visiting the location.
• Supports management to ensure all departments are aware of all guests...